Care & Safety


What safety measures should I take?

It is vital that you follow these safety tips when lighting your candle.

  • Never leave your candle burning unattended.
  • Keep your candle out of reach of children and pets.
  • Never burn your candle on or near anything that might catch fire.
  • Be sure your candle is placed on a stable, heat-resistant surface.
  • Keep burning candles away from any drafts.
  • Don’t burn your candle all the way down - know when to say goodbye, and leave 1/2 inch of wax in the bottom of the container.
  • Never touch or move a burning candle when the wax is liquid.
  • Place burning candles at least 10cm apart from one another.
  • Use a snuffer to avoid hot wax splattering, and never use water to put out the flame.
  • Trim your wick before burning so the flame doesn't smoke, flicker or rise too high.

How can I avoid tunneling?

Tunneling is the term used to describe when wax near the centre of a candle burns deeper than the edges. To avoid this, it’s vital that you get your first burn just right. Normally 1 hour per inch in diameter will allow for tunneling to be avoided - this creates what's known as a memory ring. After your first burn, try to avoid lighting the candle for short periods of time to avoid tunneling later on. However, make sure to never burn your candle for more than 4 hours at a time, and let it cool for at least 2 hours before relighting.

Do I need to trim my wick?

It is important to trim your wick before each burn. If your candle wick is too long it can cause smoking, and burn the sides of the glass. We recommend a cut length of 1/4 inch using a wick trimmer, but smaller household scissors also work. Make sure to only trim your wick once the wax has cooled to avoid excess wick dropping into the melted wax. Having a longer wick will only cause the flame to burn through your wax much quicker.

How should I store and care for candles?

Store your soy candles in a cool dry place as soy wax can soften in temperatures over 25 degrees and avoid direct sunlight. Also, keep your candles covered when not in use to avoid dust building up.

Remember, candles are a lifestyle choice and care should be taken when burning soy candles. Don’t leave them unattended. Keep them out of the reach of children and pets. Always position candles on a flat and heat resistance surface.

What happens when my candle has bubbles?

These spots are most likely caused by air bubbles that have formed when the candle was first poured. This is normal to see in natural soy candles and can happen when any candle is poured, regardless of the quality. When this happens the candle is NOT faulty and the burn time will remain unaffected.

Why is my candle smoking?

Smoking may happen when the soy candle is in a draft or if the wick has gotten too long. Always keep the candle away from drafts and make sure you trim the candle wick regularly to a length between 6-10mm.

Why is there a gap between the candle container and the soy wax? 

When the wax is poured during production it may cool too quickly, depending on weather conditions. Occasionally this may create a small gap between the container and the wax. This small gap should disappear once you start using the candle.

Why is there soot in my candle jar?

Soot can gather in your candle jar when you have allowed the flame to become too large. If your candle has gathered soot, clean it using a dry paper towel. Only do this once the candle flame has been extinguished and the jar has cooled.

Why isn't the appearance of my candle completely uniform?

As our candles are made from natural soy wax, they can sometimes differ in appearance. This will not affect the quality or burn time of your candle. We also avoid using dyes in our candles, but fragrance oils can differ in shade and therefore may tint the wax. Each and every Só Soy candle is uniquely hand poured from a small batch, so wax weight can vary slightly.

What type of wick do The Ringrose Home candles use?

Our candles use pure cotton wicks that are lead free and completely safe.

Is there a recommended burn time for my candles?

Yes. The recommended burn time for soy candles is no more than 2 hours at a time.

Should I do a “first burn” with my new candles?

Yes, we recommend doing a first burn with any new candle. A “first burn” is when you light a candle for the first time and burn it for a number of hours until a full soy wax pool has formed at the top of the candle. By doing this you will get a long even burn without creating tunnelling. Once this has happened, you are free to use lid or snuffer to put your soy candle out if desired.

What do I do when my candle is not burning evenly?

When more wax can melt than the flame can burn, this makes the wick black. This is called “mushrooming” and occurs with 100% cotton wicks or wooden wicks. Snuff your soy candle out, trim the wick, and light it again for an even and efficient burn. Try not to let your wick cuttings fall into the wax pool.

Should I burn candles all the way to the bottom of the jar?

While burning your soy candle, the glass jar becomes very hot. If this continues all the way to the bottom of the jar, it may break. To prevent any safety issues, burn your soy candles to about 1cm from the bottom of the jar and remember to use a candle plate or your lid to place your soy candles on.

How often should I trim the wick of my candles?

Trim your wick after every burn. Do not trim the wick too much as a short wick will create smoke and uneven burning. Approximately 6-10mm should prevent mushrooming.

How long should I wait before I can relight my candles?

Allow your candle to cool down before you relight it. This allows the wax pool to solidify and keep an even burn throughout the life of the soy candle.

What's the best way to burn a Ringrose Home Candle?

Our recommended burn time is 3-4 hours. Be sure to trim the wick to 1/4" before each lighting. Always allow the melt pool to reach the edges of the jars before extinguishing. This will allow the candle to burn evenly and prevent "tunneling." Be sure never to leave a candle unattended or in reach of children, pets or a draft. Allow the jar to cool completely before handling. How to burn reminder on the bottom of your jar.

Are The Ringrose Home candles suitable for outdoor use?

No. Outdoor candles need to be crafted for that specific purpose.